1.820.3345.33
hello@expatravel.com
When you book a tour with Expa Travel AS, you will receive a booking confirmation via e-mail.
Org.nr.: NO 998 895 944 MVA
Bank account number: 9493.05.50005 – Handelsbanken
Bank: Handelsbanken
IBAN: NO9494930550005
SWIFT: HANDNOKK
If, for any reason, you need to cancel the tour, you will receive a 100% refund (minus an administrative charge of 495NOK) up to 65 days before departure You can read our full terms and conditions here.
When paying the first instalement (deposit) you also confirm that you have read and accepted our terms and conditions.
There will be an additional fee for a single room/other types of room than those included in the price. See more under ‘single room/room sharing’ further down the page.
Expa Travel’s tours are covered by The Package Travel Act and our membership in the Norwegian Travel Guarantee Fund Reisegarantifondet gives you, as a consumer, the best possible protection. Should something unforeseen happen to Expa Travel before the trip, you will be reimbursed for all your costs through this guarantee.
Further Conditions
All correspondence between Expa Travel and their customers is by e-mail or telephone. Invoices and tickets are sent by e-mail.
Once you have booked a place on a trip, you will immediately receive an e-mail confirmation. Check that your registration details are correct. If there are any errors, please contact us at Expa Travel.
Your registration is binding. The first invoice must be paid by the deadline, otherwise Expa Travel reserves the right to give your place to someone else who may be on the waiting list.
The remaining amount for the trip, including airfare and any other additional charges, are due for payment approximately six weeks before the trip. If we have to send a reminder, an additional 75NOK will be charged.
If the payment for the balance has not been received by the deadline, Expa Travel is free to sell your place to another customer. In the event of non-payment, Expa Travel may demand coverage of actual costs, such as expenses incurred from the cancellation of flights and hotel reservations.
The Cancellation Act does not apply to the purchase of airline tickets, hotel packages or package tours.
Unfortunately, our invoices cannot be paid by credit card (Visa/Master/American Express…etc.). Contact your bank for assistance in paying invoices by credit card.
Gift certificates are deducted from the final invoice. In order to be redeemed, gift certificates must be received by us one month BEFORE the final due date.
Any membership discounts must be reported upon registration (in the ‘comments’ field).
Gift certificates are deducted from the final invoice. In order to be redeemed, gift certificates must be received by us one month BEFORE the final due date.
The price of the trip is based on a given exchange rate at the time of production. Expa Travel, reserves the right to make price adjustments if unexpected currency fluctuations result in significant price increases by our suppliers. The same applies to any price adjustments as a result of high oil prices or other conditions over which Expa Travel has no control.
NB! You can see the exchange rate price for 2021on the main page for each trip. Unless otherwise stated, a change in the exchange rate of more than 3% may increase/decrease the overall price.
Such price adjustments may not be made any less than 30 days prior to departure.
If the booking is for a group, and one or more of the group cancels, and if the agreed total price is based on discounts or discounts linked to the number of participants, the basis for such discounts will no longer apply. In the event of a partial cancellation, we will refund those who cancel in accordance with our cancellation terms, and increase the price, as a result of forfeiture of discounts related to the size of the party, from the remaining participants. This means that if the person/persons travelling have to stay in a single room, a single room supplement will also be added.
Additional information: Flights paid for by Expa Travel and which cannot be refunded by the airline, must be covered by the customer if the trip is cancelled less than 60 days before departure (this does not apply if Expa Travel cancels the trip).
If we, as the organiser, cancel the trip for reasons other than force majeure, the amount paid will, of course, be refunded, including the first instalment.
We operate with a minimum and a maximum number of participants on our trips. Our prices require that a minimum number of spaces are filled. If there are fewer participants, the price will be slightly higher, or the trip will be cancelled.
Any cancellation must be made no later than 30 days before departure.
If the customer does not wish to use the total amount paid on another Expa Travel trip, it will be refunded to the customer as soon as possible.
If unforseen events occur that are beyond Expa Travel’s control, and that make it impossible or inadvisable to travel, the trip can be cancelled less than 30 days before departure.
In the event of a force majeur, civil/military state of emergency, strikes, natural disasters…etc. Expa Travel will not be liable for compensation for this type of cancellation.
It is the customer’s responsibility to take out their own cancellation insurance.
In the event of a cancellation, we recommend you contact your travel insurance provider.
Any changes to tickets at the customer’s request (return date…etc.) will result in an administration charge of 150NOK, in addition to any costs incurred by the supplier (SAS/Norwegian…etc.).
There may be charges for any name changes made to the ticket.
Airline tickets are sent by e-mail around 7 days before departure. Any costs arising due to lost tickets must be covered by the customer.
It is the customer’s responsibility to check that the travel documents received are correct regarding name, date, price, content…etc. If the name is spelled incorrectly at registration, the customer will be charged an administrative fee by the airline.
It is the customer’s responsibility to ensure that their passport is valid in accordance with current rules.
Some countries require that the passport is also valid for 6 months after departure from Norway.
Any costs associated with obtaining a new passport and visa, must be covered by the customer.
We recommend you take a copy of your passport and keep it separately during the trip.
Expa Travel does not cover expenses and does not assume any liability if damage occurs to people or materials, as a result of irresponsible use of equipment included in the trip, e.g. bikes.
On some trips, such as cycling tours or Vespa tours, you can buy your own insurance to cover this. You can read more under each respective trip.
Travel insurance is obligatory on our trips. We have seen, time and time again, how important it is to have travel insurance in case of any unforeseen events during the trip. We recommend having year-round travel insurance.
It is the customer’s responsibility to take out their own travel insurance, with adequate health and accident insurance, which also covers any repatriation.
We recommend you take a copy of your travel insurance and keep it separately during the trip.
When travelling in Europe, it is an advantage to bring a European Health Insurance Card from your social security department. This gives you the right to medical care in EEA countries to the same standard as the country’s own inhabitants.
If the customer should find anything lacking on the trip, this must be reported to the tour leader as soon as possible. If these shortcomings are not rectified in a satisfactory manner, the customer may be entitled to a discount, provided that such shortcomings have been reported.
The right to compensation does not apply if it can be documented that any shortcomings are not due to Expa Travel, or any of our local partners, or that the incident could not be averted. The same applies to force majeure, civil/military state of emergency, natural disasters, strikes…etc.
Expa Travel reserves the right to make any typing errors and currency/price changes. The tour programme is preliminary and subject to change.
Useful and necessary information, such as packing checklists…etc. can be found on the page of each respective tour at www.expatravelnorway.com.
It is the customer’s responsibility to contact their local vaccination office for advice regarding possible vaccines. For some destinations, Expa Travel will inform customers as to any special conditions that must be taken into account.
In cases where Expa Travel uses the services of transport companies (aircraft, bus, ferry, train…etc.) the terms for each individual carrier apply, and Expa Travel does not assume any liability for accidents or damages that may occur.
Expa Travel assumes no responsibility for loss or inconvenience caused by the customer’s own negligence.
The customer must behave in a respectful manner, and not cause embarrassment to others, or create any safety issues or other problems for fellow travelers, or for Expa Travel. A gross breach of this entitles Expa Travel to consider repatriation at the customer’s expense.
On cycling trips, the customer must take responsibility for the use of safety equipment (e.g. a helmet).
The customer is obliged to check that their bicycle is in good condition at all times, and to notify the guide as soon as possible if any defects are discovered.
It is the customer’s duty to follow current traffic rules and to ensure that any intake of alcohol does not impede their physical abilities.
Expa Travel’s tours are covered by The Package Travel Act and our membership in the Norwegian Travel Guarantee Fund (Reisegarantifondet) gives you, as a consumer the best possible protection.
Expa Travel guarantees that personal information such as names and addresses from our customer registers are not resold.
Rules and rates for insurance are listed on each respective trip’s web page.