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Terms and Conditions

Our terms and conditions

Coronavirus terms and conditions

We make it safe for you to book your travel with us. If the scheduled trip cannot go ahead due to travel advice from the Ministry of Foreign Affairs, we offer a full refund. This means that you will receive a refund directly from us if the Norwegian Directorate of Health/Ministry of Foreign Affairs advises against travelling to the area where the trip is planned at the time that your trip would have taken place.
This also applies to the paid deposit, minus the administrative fee of 495NOK.
We aim to refund you as soon as possible, and a maximum of one week after a cancelled trip.

If you wish to cancel the trip without the Norwegian Directorate of Health/Ministry of Foreign Affairs having advised against travel to your planned destination, our normal cancellation policy applies (see below).

Cancellation due to your own quarantine?

If you have to cancel your trip due to your own quarantine, insurance such as European Travel Insurance will cover your cancellation.
NB! It is important that you check the terms that apply to you with your own insurance provider.

Normal cancellation policy

FREE REBOOKING or FREE CANCELLATION up to 35 days before departure!

When you book a tour with Expa Travel, you will immediately receive a booking confirmation e-mail. The confirmation will also include login details for ‘My pages’, where you can log in at any time. Here you can monitor your order, make any desired changes or additions, update your details and find all your payment information.

  • The payments are made by bank transfer with a KID number. You will find your KID number on ‘My pages’. All bookings are binding.
  • The first instalment (deposit) of 3,000NOK must be paid within 7 days of your booking. Any unpaid deposit gives Expa Travel the right to cancel the booking.
  • The final payment is made 35 days before departure. You will receive a reminder by mail a few days before the final payment is due. Any unpaid instalment gives Expa Travel the right to cancel the booking.
  • If you book the trip less than 35 days before departure, the full amount will be required on booking.

If, for any reason, you need to cancel the tour, you will receive a 100% refund (minus an administrative charge of 495NOK) up to 35 days before departure You can read our full terms and conditions here.

Tick the box on the registration form to indicate that you have read and accepted our terms and conditions.

There will be an additional fee for a single room/other types of room than those included in the price. See more under ‘single room/room sharing’ further down the page.

Expa Travel’s tours are covered by The Package Travel Act and our membership in the Norwegian Travel Guarantee Fund Reisegarantifondet gives you, as a consumer, the best possible protection.

Further Conditions

Contact with customers

All correspondence between Expa Travel and their customers is by e-mail or telephone. Invoices and tickets are sent by e-mail.

Booking and confirmation

Once you have booked a place on a trip, you will immediately receive an e-mail confirmation. Check that your registration details are correct. If there are any errors, please contact us at Expa Travel.

Binding registration (from and including 1st January 2021)

Your registration is binding. The first invoice must be paid by the deadline, otherwise Expa Travel reserves the right to give your place to someone else who may be on the waiting list.
The remaining amount for the trip, including airfare and any other additional charges, are due for payment approximately six weeks before the trip. If we have to send a reminder, an additional 75NOK will be charged.

If the payment for the balance has not been received by the deadline, Expa Travel is free to sell your place to another customer. In the event of non-payment, Expa Travel may demand coverage of actual costs, such as expenses incurred from the cancellation of flights and hotel reservations.

Right to cancel

The Cancellation Act does not apply to the purchase of airline tickets, hotel packages or package tours.

Payment

Unfortunately, our invoices cannot be paid by credit card (Visa/Master/American Express…etc.). Contact your bank for assistance in paying invoices by credit card.

Gift certificates are deducted from the final invoice. In order to be redeemed, gift certificates must be received by us one month BEFORE the final due date.

Any membership discounts must be reported upon registration (in the ‘comments’ field).

Payment by gift certificate

Gift certificates are deducted from the final invoice. In order to be redeemed, gift certificates must be received by us one month BEFORE the final due date.

Price changes

The price of the trip is based on a given exchange rate at the time of production. Expa Travel, reserves the right to make price adjustments if unexpected currency fluctuations result in significant price increases by our suppliers. The same applies to any price adjustments as a result of high oil prices or other conditions over which Expa Travel has no control.

NB! You can see the exchange rate price for 2021on the main page for each trip. Unless otherwise stated, a change in the exchange rate of more than 3% may increase/decrease the overall price.

Such price adjustments may not be made any less than 30 days prior to departure.

Cancellation (by the customer)
  • Your registration is binding.
  • Cancellation must be made in writing via e-mail to info@expa.no and is valid from the first working day after we receive it. Our opening hours are Monday-Friday 08:00-16:00. If we receive a cancellation after 16:00 on weekdays, and at any time during the weekend, the cancellation date will be the next working day (if the trip is cancelled on Saturday/Sunday the cancellation date will be on the following Monday).
  • The first payment is not refundable regardless of whether/when the customer cancels. (If we, as the organisers, cancel the trip for reasons other than force majeure, the first payment will, of course, be refunded).
    This sum covers the cost of things such as booked flights and hotel rooms that are not able to be cancelled.
    On trips that have three payment instalments, both the first and second payments are non-refundable.
  • Airline tickets or luggage that is not included in the price, but that we helped to book, is binding, and will not be refunded, regardless of whether/when cancellation occurs.
  • Any single room supplement (not included in the price) is binding and will not be refunded, regardless of whether/when cancellation occurs.
  • Airport fees are not refundable.
  • For cancellations up to 31 days before the event, 100% of the paid balance will be refunded (i.e. the paid amount minus the first instalment (or, the first and second instalments for tours that require three payments)).
  • From 30 days up to 15 days before the event, 50% of the paid balance will be refunded.
  • Up to and including 14 days to the event, 0% of the paid participant fee is refunded.
  • In the event of cancellation, we recommend that you contact your travel insurance company.

If the booking is for a group, and one or more of the group cancels, and if the agreed total price is based on discounts or discounts linked to the number of participants, the basis for such discounts will no longer apply. In the event of a partial cancellation, we will refund those who cancel in accordance with our cancellation terms, and increase the price, as a result of forfeiture of discounts related to the size of the party, from the remaining participants. This means that if the person/persons travelling have to stay in a single room, a single room supplement will also be added.

Additional information: Flights paid for by Expa Travel and which cannot be refunded by the airline, must be covered by the customer if the trip is cancelled less than 60 days before departure (this does not apply if Expa Travel cancels the trip).

Cancellation (by Expa Travel)

If we, as the organiser, cancel the trip for reasons other than force majeure, the amount paid will, of course, be refunded, including the first instalment.

We operate with a minimum and a maximum number of participants on our trips. Our prices require that a minimum number of spaces are filled. If there are fewer participants, the price will be slightly higher, or the trip will be cancelled.
Any cancellation must be made no later than 30 days before departure.

If the customer does not wish to use the total amount paid on another Expa Travel trip, it will be refunded to the customer as soon as possible.  

If unforseen events occur that are beyond Expa Travel’s control, and that make it impossible or inadvisable to travel, the trip can be cancelled less than 30 days before departure.

In the event of a force majeur, civil/military state of emergency, strikes, natural disasters…etc. Expa Travel will not be liable for compensation for this type of cancellation.

Cancellation insurance

It is the customer’s responsibility to take out their own cancellation insurance.
In the event of a cancellation, we recommend you contact your travel insurance provider.

Fees for changing tickets…etc.

Any changes to tickets at the customer’s request (return date…etc.) will result in an administration charge of 150NOK, in addition to any costs incurred by the supplier (SAS/Norwegian…etc.).

There may be charges for any name changes made to the ticket.

Airline tickets

Airline tickets are sent by e-mail around 7 days before departure. Any costs arising due to lost tickets must be covered by the customer.

Customer responsibility

It is the customer’s responsibility to check that the travel documents received are correct regarding name, date, price, content…etc. If the name is spelled incorrectly at registration, the customer will be charged an administrative fee by the airline.

Passport

It is the customer’s responsibility to ensure that their passport is valid in accordance with current rules.
Some countries require that the passport is also valid for 6 months after departure from Norway.
Any costs associated with obtaining a new passport and visa, must be covered by the customer.
We recommend you take a copy of your passport and keep it separately during the trip.

Liability for damages

Expa Travel does not cover expenses and does not assume any liability if damage occurs to people or materials, as a result of irresponsible use of equipment included in the trip, e.g. bikes.

On some trips, such as cycling tours or Vespa tours, you can buy your own insurance to cover this. You can read more under each respective trip. 

Travel insurance

Travel insurance is obligatory on our trips. We have seen, time and time again, how important it is to have travel insurance in case of any unforeseen events during the trip. We recommend having year-round travel insurance.
It is the customer’s responsibility to take out their own travel insurance, with adequate health and accident insurance, which also covers any repatriation.
We recommend you take a copy of your travel insurance and keep it separately during the trip.

When travelling in Europe, it is an advantage to bring a European Health Insurance Card from your social security department. This gives you the right to medical care in EEA countries to the same standard as the country’s own inhabitants.

Shortcomings

If the customer should find anything lacking on the trip, this must be reported to the tour leader as soon as possible. If these shortcomings are not rectified in a satisfactory manner, the customer may be entitled to a discount, provided that such shortcomings have been reported.

The right to compensation does not apply if it can be documented that any shortcomings are not due to Expa Travel, or any of our local partners, or that the incident could not be averted. The same applies to force majeure, civil/military state of emergency, natural disasters, strikes…etc.

Changes to the programme

Expa Travel reserves the right to make any typing errors and currency/price changes. The tour programme is preliminary and subject to change.

Useful information

Useful and necessary information, such as packing checklists…etc. can be found on the page of each respective tour at www.expatravelnorway.com.

Vaccinations

It is the customer’s responsibility to contact their local vaccination office for advice regarding possible vaccines. For some destinations, Expa Travel will inform customers as to any special conditions that must be taken into account.

Use of external transport companies

In cases where Expa Travel uses the services of transport companies (aircraft, bus, ferry, train…etc.) the terms for each individual carrier apply, and Expa Travel does not assume any liability for accidents or damages that may occur.

Customer responsibilities

Expa Travel assumes no responsibility for loss or inconvenience caused by the customer’s own negligence.

The customer must behave in a respectful manner, and not cause embarrassment to others, or create any safety issues or other problems for fellow travelers, or for Expa Travel. A gross breach of this entitles Expa Travel to consider repatriation at the customer’s expense.

On cycling trips, the customer must take responsibility for the use of safety equipment (e.g. a helmet).
The customer is obliged to check that their bicycle is in good condition at all times, and to notify the guide as soon as possible if any defects are discovered.
It is the customer’s duty to follow current traffic rules and to ensure that any intake of alcohol does not impede their physical abilities. 

The Norwegian Travel Guarantee Fund

Expa Travel’s tours are covered by The Package Travel Act and our membership in the Norwegian Travel Guarantee Fund (Reisegarantifondet) gives you, as a consumer the best possible protection.

Customer data

Expa Travel guarantees that personal information such as names and addresses from our customer registers are not resold.

Insurance for bikes/Vespas…etc.

Rules and rates for insurance are listed on each respective trip’s web page.